How do I track my order?▼
Once your order is dispatched, you'll receive a tracking link via SMS and email. You can also log into your account and visit "My Orders" to get real-time tracking updates.
Are all medicines on PawMart genuine?▼
Yes, 100%. All medicines are sourced directly from authorised distributors and manufacturers. We are registered with the Drug Controller General of India (DCGI) and follow all regulatory guidelines.
Do I need a prescription for veterinary medicines?▼
Certain schedule H medicines require a valid prescription from a registered veterinarian. You'll be prompted to upload a prescription during checkout if required. Our in-house vets can also issue prescriptions via teleconsultation.
What is your return policy?▼
We offer hassle-free 30-day returns on most products. Medicines and opened food items may be subject to restrictions. Simply raise a return request via your account or contact our support team.
How do I get free delivery?▼
Free delivery is automatically applied on all orders above ₹599. We deliver to 500+ cities across India. Express same-day delivery is available in Bangalore, Mumbai, Delhi, Chennai, and Hyderabad.
Can I consult a vet online for free?▼
Yes! Our first online vet consultation is free for all registered users. Subsequent consultations are available at ₹199 per session. Call our helpline at +91 800-123-4567 or use the Live Chat feature on our website.
Which pet food brands do you carry?▼
We stock over 30 leading brands including Royal Canin, Hill's Science Diet, Pedigree, Purina, Whiskas, Orijen, Drools, Me-O, Himalaya Pet, and many more. New brands are added regularly.
How do I cancel or modify my order?▼
Orders can be cancelled or modified within 30 minutes of placing them. After that, if the order is already dispatched, you can raise a return request once it's delivered. Contact our support team immediately for urgent requests.